Frequently Asked Questions

What's the difference between office hours and gate hours?

The office hours are the hours of operation for the property when the facility manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours your rental unit can be accessed.

When can I access my unit?

You can access your unit during gate hours posted online and at the store.

What is the difference between an indoor and an outdoor unit?

Indoor units are typically located inside of a building on the property. Many indoor facilities are in multi-story buildings with elevator access and wide hallways. Outdoor units are frequently on one-level and have drive-up access.

What is a drive-up unit?

A drive-up unit is a ground floor or outdoor unit that has its own loading area. These units are ideal for storing large, heavy items or equipment as you have the ability to load your belongings directly from a vehicle or truck.

What is a roll-up door?

Roll-up doors are very similar to garage doors and are accessed by sliding a latch and lifting the door upward. Roll-up doors are the most common door in self-storage and are bigger than most doors allowing tenants to maximize the space of their unit.

What is climate control?

Climate control is a feature that we offer at many of our facilities around the country. Climate controlled units are cooled or heated to protect your stored belongings from the extreme temperatures.

Do I get a lock when I rent a unit?

We sell security locks for $10. They are specifically made for Self Storage Units. But you are welcome to use your own lock.

How far in advance can I book a reservation?

We give you the flexibility to book a reservation up to 30 days in advance to help you plan ahead.

What are the payment terms?

We want to make your storage experience stress-free, including paying your bill. We offer the convenience of AutoPay, which will automatically charge your Mastercard®, Discover®, Visa® , American Express® or electronic check each month without additional fees. You can also pay with cash, check or credit card at our office, mail your check, or take advantage of our online bill payment system for no extra charge.

Do I need insurance for my stored goods?

Yes, you are responsible for those items you store. Insurance for those items is required. We offer affordable self storage insurance options at the facility. In the event that you are already covered, a copy of the declarations page must be available at the time of rental.

What kind of documentation is required to rent a storage unit?

One of the following forms of identification; state issued identification card, drivers license, passport, or military ID. If you have insurance for your items, bring a copy of the declarations page at the time of rental.

Do I need to give notice when I am ready to move out?

Yes, at least 7 days notice is required, your unit must be swept clean, and you must notify the manager on your actual move out day so we can close your account.